Return Policy

You have the right to return the goods within 30 days without giving any reason. The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

1. Reason for return
1.1 Quality issues
1.2 If the goods are in good condition (i.e. the goods and packaging are kept in original condition when they are sold and the accessory gift information is complete), the goods can be returned within 10 days after signing for the receipt
2. Matters needing attention
2.1 For safety and health reasons, close-fitting articles such as underwear, socks, bras, swimsuits and other goods are not returnable except for quality problems;
2.2 Goods damaged due to improper use, storage or personal reasons (such as self-modification of size, washing, scratching, painting, embroidery, washing, touching acid, alkali, oil or hard objects, wearing on rainy days, wearing for a long time, lack of hardware accessories, etc.) shall not be returned;
2.3 Commodity tags, invoices, commodity accessories (such as accessories pendants, shoulder straps, small card bags, etc.), instructions, warranty notes, labels, etc. are lost and shall not be returned; If you ask for the invoice at the time of purchase, once you return the goods, please send the invoice back together with the goods. If the invoice is lost, the goods cannot be returned.
2.4 The packaging of the commodities and the commodities themselves shall be kept in their original state when the commodities are sold and the accessories are complete, and the tag is not removed, which will not affect the secondary sales. The commodities can be returned within the period of return;
2.5. In case of allergy, relevant certificates from the hospital shall be provided for return;
2.6 The goods in gift bags or packages cannot be partially returned. If there are invoices or gifts, they shall be returned together with the goods.

Return address

No. 817 Lake Ave, Gothenburg, NE 69138 United States

T: +1 308-537-2575

Zip Code: 69138

 Who pays for the shipping costs when making the return?

a. If you received an incorrect or damaged product, please contact customer service immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised. For the return under this condition we will pay the return shipping fee.

If you are returning multiple items, please return them together to enjoy Free Return on all items. If you return the goods one by one, you may need to pay an additional shipping fee.

b. If the product is in good condition, but you don’t like it and want to return it back, the postage needs to be borne by you.

Our contact information and address:

Company Name: custombuybuy Co.,Ltd

Contact Department: Customers Service Dept.

Tel: +1 308-537-2575

Address: No. 817 Lake Ave, Gothenburg, NE 69138 United States

E-mail: separbwe@gmail.com