Shipping Policy

Please allow 24 hour processing, please note that custombuybuy does not deliver on Saturdays, Sundays, or Holidays.

Delivery with Ground Shipping takes 3-7 working days within the United States.

1. When you place your order you will receive a confirmation email.

2. When your package ships, you will receive an e-mail containing your invoice and an email with your tracking information.

3. To follow the delivery of your order, we invite you to visit

4. You will receive your order, within an estimated time of 3-7 working days (weekends and holidays excluded), with the 2 free samples that you have selected.

When delivering to your address anyone present at the location could recover your package. It is not possible to deliver the package to another address in the case of theft on premises.
In the case of a missed delivery, you will receive an email notification inviting you to pick up your order at a collection point.

Delivery terms
Shipping cost: Diptyque provides free shipping for all orders.

If you want to cancel the order, please contact customer service and start the process.
Replacement of unopened items may be requested. Contact customer service to start the process.
Custombuybuy is honored to exchange damaged or defective products. Contact customer service to start the process.